Bugs are unexpected defects, faults, flaws, or imperfections in a computer program. aHisoft's developers want to know about all reproducible bugs that may be encountered specifically in the software.
For this information to be useful and enable us to resolve the bug, we need detailed and specific information. Please be aware that incomplete or inaccurate reports waste valuable time and may even be discarded if the bug cannot be reproduced or we are unable to understand the details.
When you are thinking about reporting a bug, please follow these guidelines below.
The following provides tips and guidelines for completing the Bug Wizard.
Please write in English. We generally cannot process reports in other languages. Translating bug reports takes additional time and resources. Even though we may sometimes try to find a way to translate a report, it may not always be possible and we therefore cannot guarantee resolution.
Do not include multiple bugs in one report. If you have seen more than one problem, file separate reports to keep them distinct from each other.
Choose from the following:
Choose from the following:
Include as much relevant detail as possible when describing the bug. If you are not sure about relevancy, include as much detail and be as specific as you can.
If the bug is related to one Web site in particular or there is a Web site that clearly demonstrates the bug, please include it. This information helps us reproduce the bug, so when at all possible, please include at least one URL. Note: For a non-English page URL, please provide enough detail so that we can understand the page to avoid the need for additional translation.
Make sure that the bug is reproducible, that is, when you perform the same actions as the first time you encountered the bug, you will encounter the same bug again. Include the specific steps needed to reproduce the bug with as much detail as possible. In the following fields, include what you expected to happen, and what actually did happen.
Include your e-mail address so that we can contact you to get more information about the bug if necessary.
Read through your bug report and check all the details before pressing the Submit report button. When you submit your report:
Thank you for taking the time to help us make an even better software!
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